Modular, flexible and expandible: our service offers.

As a full-service e-commerce provider, we combine our logistics and IT know-how transnationally and across all sectors. We create customized solutions for B2B and B2C business with added value in that we respond to our customers’ requirements flexibly and individually. The individual service modules can be combined variably and appropriately – from single modules to the complete service range.

It is important in each and every case to meet the e-commerce market dynamic with immediate action. We at Hellmann eCommerce are therefore specialized in quickly and reliably implementing projects. Furthermore, we work to continuously improve processes. Thus we can react quickly and effectively to your requirements and those of your customers and the market.

Service portfolio

Webshop Set-Up

Hellmann eCommerce realizes flexible, scalable concepts. We develop these together with you and thus optimally deploy your business model. We advise you on everything from the choice of ideal shop technology to the target-group oriented and user-friendly implementation to the technical running of your shop.

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Performance Marketing

A high traffic rate forms the basis for your webshop’s growth. Hellmann eCommerce supports you in the right choice and implementation of marketing measures. Thus you find and retain your customers.

We help to ensure efficiency in the long term and to increase turnover. Where necessary, we optimize your presence in Google and Facebook and ensure a high-performance presence in sales channels such as Amazon or eBay.

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Webshop Management

Hellmann eCommerce supports you in your operative business. We conceptualize the structure of your catalog, present your products effectively and maintain your product data. Our front-end team will improve your shop continuously.

We check the customers’ wishes and requirements, register market demands, take care to include important current trends and form a convincing marketing product from these qualitative analyses.

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Customer Care

The Hellmann eCommerce Customer Care Center takes over communication with your customers according to your wishes and instructions.

We offer your customers first-class service and excellent care. The professional Customer Care Team is perfectly cross-linked with the warehouse, parcel services, bookkeeping and with safe providers. Our employees answer your customers’ questions quickly, competently and in a friendly manner.

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Financial Services

Hellmann eCommerce Financial Service reacts meticulously, safely and correctly. With you, we choose the ideal service structure for payment, risk, accounts receivable management and credit control.

Together with our certified partners, we take care of the complete payment process, so that you may garner the fruits of your success in the end.

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Warehousing / Logistics

Hellmann eCommerce has years of experience and respective know-how in logistics. Our services are quality assured and certified according to DIN 9001:2008 (B2C).

We put together an individual logistics solution, specially designed for your products, with our international and very flexible warehouse management system.

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Distribution

Hellmann eCommerce finds the right Courier Express Parcel (CEP) service provider for you and organizes the entire dispatch process according to your wishes and requirements. Various logistics and transport service providers (e.g. DHL, HERMES) harmonize with our systems.

Benefit from our internal cooperation: with Hellmann Worldwide Logistics you use a service provider with enormous customs and legal experience, while having numerous locations, late acceptance times and excellent service.

Dispatch processing with the CEP service provider of your choice is also possible.

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Performance Reporting

Hellmann eCommerce offers various methods of performance reporting. For example our customers can inform themselves of goods movements, website tracking or evaluated payment reminders regularly. We deliver detailed reports on every phase of the e-commerce project, so that you always have an overview of your shop’s performance.

This knowledge and the flexibility of modular, scalable systems affords you the possibility to continuously develop your processes.

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