Satisfied customers return.
Customer Care – Our Services
- Customer Service:
Customer communication (queries, telephone ordering) is carried out according to your instructions, individually, quickly and multilingually, where required, via all contact channels (inbound / outbound telephone, e-mail, letter or fax).
- Customer Clearance:
Processing of cases and complaints to be cleared (order status, returns, credit notes) as well as complaints management.
- Social Media Relationship Management:
Entries regarding you in the social networks are researched and recorded. Accounts are set-up and maintained; all important contributions will be answered individually.
- Customer History:
The complete documentation of your customer contact and queries in the CRM system (eCommerce Navigator).
- Customer Dialog Management:
Coordination of customer service relevant issues (e.g. FAQ, Wiki, training).
- Partner Management:
Analysis, choice and integration of responsible parties from predestined internal or external partners.