As the slogan, so the digital shopping world: The World in YOUR Hands! Since 1 December, customers in Germany and Austria have the comprehensive Schleich world with animals, elephants, dragons, and co. in their own hands via mouse-click. The Swabian toy manufacturer, whose figures are sold in more than 50 countries, has placed its entire online distribution in the hands of Hellmann eCommerce. The Osnabruecker company proved itself in a pitch for the implementation of the Magento-based online shop and the entire fulfilment processing with its complete solution.
The Customer Service is the only personal contact to the end customer besides the parcel carrier during an online transaction. The Customer Care represents the ‘Face to the Customer’. Therefore the customer’s satisfaction and the fact to be taken serious by the Customer Service could be one of the most important reasons for a customer’s decision to stay as a customer (or to switch to the competitor).
As the digital era prompts a shift towards online retail, Andy Sulston, Director of Contract Logistics & Consulting at Hellmann Worldwide Logistics – one of the world’s largest privately owned logistics networks – examines the operational impact on the UK’s logistics sector.
With over 270 branches, JEANS FRITZ Handelsgesellschaft für Mode mbH is one of Germany’s largest retailers of fashionable jeans and casualwear. With its extraordinarily strong service, Jeans Fritz stands for excellent quality and manufacturing at affordable prices.