Entrys in category eCommerce

Always make the Customer happy

The Customer Service is the only personal contact to the end customer besides the parcel carrier during an online transaction. The Customer Care represents the ‘Face to the Customer’. Therefore the customer’s satisfaction and the fact to be taken serious by the Customer Service could be one of the most important reasons for a customer’s decision to stay as a customer (or to switch to the competitor).

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Clearing the path for one-click culture

As the digital era prompts a shift towards online retail, Andy Sulston, Director of Contract Logistics & Consulting at Hellmann Worldwide Logistics – one of the world’s largest privately owned logistics networks – examines the operational impact on the UK’s logistics sector.

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JEANS FRITZ switches to Hellmann eCommerce


With over 270 branches, JEANS FRITZ Handelsgesellschaft für Mode mbH is one of Germany’s largest retailers of fashionable jeans and casualwear. With its extraordinarily strong service, Jeans Fritz stands for excellent quality and manufacturing at affordable prices.

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